Mobile coverage for hotels and venues
Guests expect their phones to work in their room, in the lift and in the function room. When the signal drops, so do bookings, payments, check-ins and the calls staff rely on to run the venue.
Where hotels and venues lose signal
The same building features that make a venue comfortable and quiet also keep mobile signal out.
Guest floors and rooms
Concrete floors, insulated walls and energy-efficient glazing block signal from outside, often worst on lower floors and inner rooms.
Function and conference rooms
Ballrooms and meeting rooms are often windowless or below ground, which is exactly where guests and presenters need their phones.
Back of house, lifts and car parks
Kitchens, plant rooms, lifts and basement car parks leave staff, deliveries and guests without service.
How we cover a hotel or venue
We start with a free desktop analysis, then survey the building and design a system for every carrier that suits its size and layout.
- CEL-FI G41 repeater hubs for smaller hotels, clubs and single function areas.
- CEL-FI QUATRA for multi-level hotels and large venues, with coverage units across each floor.
- In-lift coverage, so guests keep signal between floors. In-lift coverage
- Low-profile ceiling antennas chosen to suit guest areas and finished interiors, including black antennas for dark timber ceilings.
- Work around bookings and guests, with installation planned floor by floor and in quiet periods.
- Remote management, so firmware updates and network changes do not disturb guests.
- As-built signal testing and call tests at handover.
Hotel projects
Two working hotels, in South Australia and the Northern Territory. Each has a Proeye repeater hub with one CEL-FI G41 module each for Telstra, Optus and Vodafone, fed from rooftop grid donor antennas, and ceiling dome antennas through the venue. We never name the venues.
South Australia
Dome antennas cover the bar, dining room, kitchen and entrance. On the dark timber-beamed ceiling, we used a black dome antenna so it blends with the interior.
Rooftop grid donor antennas, and ceiling dome antennas in the bar and dining room. Photos are cropped to the ceiling. See the project
Northern Territory
The hub sits in a services room, with a cable duct to the ceiling space. Dome antennas run from the commercial kitchen to the public areas.
The repeater hub with three CEL-FI G41 modules, and ceiling dome antennas in the kitchen and a public-area bulkhead. Site labels and asset tags are redacted. See the project
Coverage and RF support for events
For a conference, exhibition or large corporate function, we can provide temporary mobile coverage on short-term lease or hire.
We also provide real-time RF spectrum monitoring before and during live events. Our team has monitored the spectrum at a major international sporting event held in Australia, identifying interference sources and frequency congestion as they happened.
- Temporary coverage for conferences, exhibitions and functions, on short-term lease or hire.
- Pre-event RF assessments to find interference and frequency congestion before the doors open.
- Live spectrum monitoring during the event, with interference sources identified as they happen.
Hotel and venue questions
Can you install while the hotel is open?
Yes. Work is planned with the venue around bookings and events, floor by floor, with noisy or high-level work scheduled for quiet periods.
Which system will my venue need?
It depends on the size and scale of the coverage required. We recommend either a CEL-FI G41 system or a CEL-FI QUATRA system once we understand the building and the problem.
Will a repeater fix coverage when the venue is full?
A repeater system brings outside signal indoors. It does not add network capacity. Very large or carrier-funded venues, such as stadiums and arenas, may need a carrier DAS designed under industry DAS guidelines instead. We will tell you if that is the case.
Can you provide coverage for a one-off event?
Yes. Temporary coverage is available on short-term lease or hire for conferences, exhibitions and functions, subject to the venue and the dates.
Guests losing signal in your venue?
Start with a free initial desktop analysis. Send the address, floor plans and where reception fails.